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Salesforce is not binding with a standard ALS, but it has developed a master subscription contract. As a result, the service provider is vaguely committed to „making economically appropriate efforts to provide online services 24 hours a day, 7 days a week.“ In addition, the provider indicates that it has had a proven 99.9% reliability of operating time record for years and has made available a community-based real-time information page on system performance and security to display hosted operating hours and service interruptions for the previous month. In accordance with the Salesforce-Master Services agreement: Microsoft has published its online service contract for public consumption. Microsoft guarantees a financially guaranteed 99.9 uptime SLA. This means to you that if Dynamics CRM Online is unavailable for more than 43 minutes for a month, Dynamics CRM Online is allowed to restore a 25% service credit for 49.7 seconds. You would be entitled to a 100% service credit if Dynamics CRM Online was down for more than 36 hours. And while service credit may not make you quite for lost data, it`s better than what Salesforce offers. Salesforce is used for data centralization and is generally considered a single source of truth for marketing, sales and customer service, where they relate to campaign responses, leads, accounts, contacts, sales opportunities, offers, financial statements, analytics and more. Therefore, if the system is down, it has a direct effect on these departments. Considering that Salesforce is directly related to business processes, the lack of availability of its tools means that the workflow stops, resulting in delays in customer communication and a temporary collapse in activity. The result is increased spending, customer dissatisfaction, poor reputation, lost productivity and the inability to meet regulatory requirements. Worse, if this happens during basic hours of service, the financial impact will be more tangible in this case, which will amount to thousands or even millions of dollars.

APTTUS can modify this ALS from time to time by publishing a modified version on its website and sending the customer a message about it (an email addressed to the client`s project sponsor is considered sufficient in this case). Such an amendment is considered accepted and will come into effect 30 days after this notification (the proposed change date) unless the customer first communicates in writing to APTTUS the refusal of the change. In the event of a refusal, this ALS will be sued in accordance with its original provisions and the amendment will take effect at the beginning of the customer`s next subscription period after the proposed change date.